Andrew D. Polon
343 E 30th St. Apt 9E
New York, NY 10016-6433
(212) 725-1853
email address
Professional Summary
IT professional with extensive teaching and training experience.
Successful in working with individuals with a diverse background. Proficient in older Microsoft Office, OpenOffice, LibreOffice, Linux systems, and Open source products.
Seeking a support position including help desk, individual/class training, and documentation.
Key Skills:
|
| Training |
| Support |
| Troubleshooting |
| Documentation |
| Cloud Training |
| Chrome Book Support |
Experience
CARTER BURDEN CENTER for the AGING, New York, NY 2/2013 - Present
Cyber-Café Instructor/Consultant
| Maintain NT towers and network connectivity to improve end user experience |
| On demand support services including training and user support |
| For example, training users on desktop applications and their personal devices (including iPhone and Android devices);
up to 40 clients per day in a fluid walk-in environment |
ANDREW POLON PC SERVICES, 6/2004 - Present New York, NY
Private Consultant
| Install operating systems,including several versions of Microsoft Operating Systems and Linux. |
| Troubleshoot hardware and connectivity issues |
| Train users in a variety of applications including word processing programs,
Spreadsheets, media editing, and Cloud applications (such as Evernote, Google Docs). |
| Emphasis on Chrome notebooks including Google Cloud, and online applications |
| Teach clients how to use personal hand held devices in a corporate setting including cell
phones, tablets, Chrome books and laptops |
| Provided Android and Ubuntu, Linux training |
CORPORATION FOR SUPPORTIVE HOUSING, 1/2001 - 12/2003 New York, NY
User Support Specialist
| Ran the CSH Computer Help Desk, including handling and assigning support requests,
using Track-IT! Software |
| Provided on-site support to CSH offices in Oakland, Chicago, Columbus OH, Trenton, and
Washington DC. Tasks included troubleshooting DSL and frame-relay network disconnections |
| Created a substantial quantity of documentation, including "how-to" guides, inventory lists,
tutorials, and other documentation |
| Conducted user training, both individually, and in group settings including the use of
"MS Remote Desktop" |
| Helped maintained two CSH web sites, including creating content for computer support and other programs as needed |
Andrew Polon page 2
ANDY POLON PC SUPPORT
Private Consultant
1/1995 – 6/2000 New York, NY
Clients included:
| Marble Collegiate Church New York, NY |
| Set up printer sharing hubs, and documented technical and financial procedures. This
included Win 9.x and System 36 support (5250 emulation cards, PC/System 36 data transfer, System 36 Query database reporting) |
|
|
| Serviced and maintained printers, including installing and configuring LEXI cards in PC
printers for System 36 access |
| Installed and configured hardware and software applications |
| Trained users including the MS Office and Office software |
| Set up dial-up and LAN Internet access and email clients; resolved POP/SMTP issues |
MPEN Multimedia Studio New York, NY
| Worked with various multimedia tasks, including digital audio editing, original music and MIDI compositions |
Lisa Goodman Ensembles Nyack, NY
|
Wrote and posted the Lisa Goodman Ensembles web site |
Compushine New York, NY
| Conducted one-on-one training in Windows, MS application training, and Internet and Email Access |
Publications
Education
| Hunter College New York, NY |
| Bachelor of Arts in Music |
| University of Chicago Chicago, IL |
| CDY New York, NY Microcomputer Technology and Sales |