Keywords:
Published works in 1996-7:
SOFTWARE:
Help Desk Manager, User Support and Support Team Member Hardware/Software Setup and Support User Training Network Support, Workstation Support Technical Writing, Documentation Web Site Design, Maintenance, HTML Coding, Web Page Creation and Revision Business Writing Multimedia Design and Production
Corporation For Supportive Housing 50 Broadway, 17th floor, New York NY 10004
User Support Specialist/Webmaster
I maintained two CSH web sites, including creating content for computer support and other programs as needed. I ran the CSH Computer Help Desk, including handling and assigning support requests, using Track-IT! software. I provided on-site support to CSH offices in Oakland, Chicago, Columbus OH, Trenton, and Washington DC. Tasks there included troubleshooting DSL and frame-relay network disconnections. I created a substantial quantity of documentation, including "how-to" guides, inventory lists, tutorials, and other documentation. I also conducted user training, both individually, and in group settings. This included the use of "MS Remote Desktop."
clients included:
See this link for links to websites I've written that are currently online, as well as tech writing samples.
I've set up printer sharing hubs, and documented technical and financial procedures.
This includes Win 9.x and System 36 support (5250 emulation cards, PC/System 36 data transfer, System 36 Query database reporting).
I've serviced and maintained printers, including installing and configuring LEXI cards in PC printers for System 36 access.
I've set up hardware and software applications, and trained users on them, including MS Word and WordPerfect 5-8.
My business writing here has included Excel reports (church revenues/expenses, budgets, endowment stock returns, flowchart of the hierarchy of church employees), and various MS Word and WordPerfect documents, including a study on comparative benefits of local non-profits.
I've set up dial-up and LAN Internet access and email clients, and resolved POP/SMTP issues.
I maintained an 8 user Novell 4.11 network.
I configured a Win 95 peer-to-peer network, added new PCs to it and corrected malfunctioning workstations.
I worked with various Multimedia tasks, including digital audio editing, original music, and MIDI compositions.
I wrote and posted the Lisa Goodman Ensembles web site.
I conducted one-on-one training in Windows, MS application training, and internet and email access.
Sample chapters are on my music web site
300 Airport Exec Park, Nanuet NY 10954
Tech support: phone/in-person support. Tech writing: documentation, tech faxes, "solutions" database.
Documented fixes, wrote "help fax-backs". Multimedia CD-ROM support, resolved driver problems
(VFW, Quicktime/Win, video, media, hardware drivers).
Freelance Work: Hardware/Software setup. Software installation. Hardware installation/maintenance.
PC setup, printer, postscript and memory add-ons. Training: WordPerfect 6.1, Word, Windows/DOS.
BBS training, documentation (The Major BBS). Technical writing.
5 Odell Plaza, Yonkers NY 10701-1406.
Technical support: phone/in-house/one-on-one. Software/hardware support. Phone training of advanced
software features. Technical writing: trouble-shooting guide, "how to" sheets, list of supported hardware
Live presentations, including product demonstrations at PC EXPO, COMDEX.
612 Allerton Ave., Bronx NY 10467.
Network support for CCM project, including custom database support, network applications.
WordPerfect, Quattro Pro, Appletalk, 4DTools.
Tech Writing: documentation, "how to" manual for CHAMP database, "Quick data entry" guide.
67 Wall Street, New York NY 10005
Represented TECKCHEK, a series of PC expert system skills tests for programmers. Led group
presentations at Fortune 500 corporations of TECKCHEK tests. Created technical and sales material,
sales contact and follow-up.
Music training and instruction. Music performance and production.
Self-produced LP MAD METROPOLIS.
90 Riverside Drive, New York NY 10023.
Designed and led teacher/student workshops and student performances.
EDUCATION: Diploma, Microcomputer Technology and Sales, CDY, 1987
Instructor, CDY Computer Sales Program (Fall 1990)
BA Music; Hunter College; sociology studies U. of Chicago