Andrew D. Polon
343 E 30TH ST APT 9E
NEW YORK, NY 10016-6433
(212) 725-1853
email Andy
http://andypolon.com/support/index.html

Keywords:
Help Desk Manager, User Support and Support Team Member
Hardware/Software Setup and Support
User Training
Network Support, Workstation Support
Technical Writing, Documentation
Web Site Design, Maintenance, HTML Coding, Web Page Creation and Revision
Business Writing
Multimedia Design and Production

  • Jan 2001- December 2003
    Corporation For Supportive Housing 50 Broadway, 17th floor, New York NY 10004

    User Support Specialist/Webmaster

    I maintained two CSH web sites, including creating content for computer support and other programs as needed. I ran the CSH Computer Help Desk, including handling and assigning support requests, using Track-IT! software. I provided on-site support to CSH offices in Oakland, Chicago, Columbus OH, Trenton, and Washington DC. Tasks there included troubleshooting DSL and frame-relay network disconnections. I created a substantial quantity of documentation, including "how-to" guides, inventory lists, tutorials, and other documentation. I also conducted user training, both individually, and in group settings. This included the use of "MS Remote Desktop."

  • 1995 - December 2000: PC Consultant.
    clients included:
    • Marble Collegiate Church , 1 West 29th St., New York NY 10001
      I've set up printer sharing hubs, and documented technical and financial procedures.
      This includes Win 9.x and System 36 support (5250 emulation cards, PC/System 36 data transfer, System 36 Query database reporting).
      I've serviced and maintained printers, including installing and configuring LEXI cards in PC printers for System 36 access.
      I've set up hardware and software applications, and trained users on them, including MS Word and WordPerfect 5-8.
      My business writing here has included Excel reports (church revenues/expenses, budgets, endowment stock returns, flowchart of the hierarchy of church employees), and various MS Word and WordPerfect documents, including a study on comparative benefits of local non-profits.
      I've set up dial-up and LAN Internet access and email clients, and resolved POP/SMTP issues.
    • DeMaggio & DeMaggio, LLP ,170 Broadway, NY NY 10038
      I maintained an 8 user Novell 4.11 network.
    • Corlears School, 324 West 15th St., NY NY 10011
      I configured a Win 95 peer-to-peer network, added new PCs to it and corrected malfunctioning workstations.
    • MPEN, 5 Union Square West , NY NY 10003
      I worked with various Multimedia tasks, including digital audio editing, original music, and MIDI compositions.
    • Lisa Goodman Ensembles, Nyack NY:
      I wrote and posted the Lisa Goodman Ensembles web site.
    • Compushine 30 E. 60th St., NY NY 10022
      I conducted one-on-one training in Windows, MS application training, and internet and email access.
    See this link for links to websites I've written that are currently online, as well as tech writing samples.

    Published works in 1996-7:

  • MIDI Music For Multimedia PC Presentations article, NADTP Journal, Jan. 1996.
  • How To Play Great Fingerpicking Guitar instruction manual (html, print versions).
          Sample chapters are on my music web site


  • 1995: Tech Support Specialist , FutureVision Multimedia
    300 Airport Exec Park, Nanuet NY 10954
    Tech support: phone/in-person support. Tech writing: documentation, tech faxes, "solutions" database.
    Documented fixes, wrote "help fax-backs". Multimedia CD-ROM support, resolved driver problems
    (VFW, Quicktime/Win, video, media, hardware drivers).
    Freelance Work: Hardware/Software setup. Software installation. Hardware installation/maintenance.
    PC setup, printer, postscript and memory add-ons. Training: WordPerfect 6.1, Word, Windows/DOS.
    BBS training, documentation (The Major BBS). Technical writing.

  • 1992-1994: Tech Support Specialist, Voyetra Technologies
    5 Odell Plaza, Yonkers NY 10701-1406.
    Technical support: phone/in-house/one-on-one. Software/hardware support. Phone training of advanced
    software features. Technical writing: trouble-shooting guide, "how to" sheets, list of supported hardware
    Live presentations, including product demonstrations at PC EXPO, COMDEX.

  • 1990-Jan 1992: Software Support, Beth Abraham Hospital
    612 Allerton Ave., Bronx NY 10467.
    Network support for CCM project, including custom database support, network applications.
    WordPerfect, Quattro Pro, Appletalk, 4DTools.
    Tech Writing: documentation, "how to" manual for CHAMP database, "Quick data entry" guide.

  • 1987-March 1990: Technical Salesman, Bookman Consulting Inc.
    67 Wall Street, New York NY 10005
    Represented TECKCHEK, a series of PC expert system skills tests for programmers. Led group
    presentations at Fortune 500 corporations of TECKCHEK tests. Created technical and sales material,
    sales contact and follow-up.

  • 1981-1987: Music Teacher
    Music training and instruction. Music performance and production.
    Self-produced LP MAD METROPOLIS.

  • Workshop Leader, LEAP
    90 Riverside Drive, New York NY 10023.
    Designed and led teacher/student workshops and student performances.

    EDUCATION: Diploma, Microcomputer Technology and Sales, CDY, 1987
    Instructor, CDY Computer Sales Program (Fall 1990)
    BA Music; Hunter College; sociology studies U. of Chicago

    SOFTWARE:

  • Operating Systems: Workstation Clients: (Microsoft XP, The Microsoft Windows Series). Linux: Knoppix, Ubuntno, PCLinuxOS, DSL, MandrakeA. Some IBM Systems 36, Novell 386, 3.11.
  • Standard MS Office Suite, MS Outlook, Blackbaud, Raiser's Edge, Real World Accounting Software, Various compression software, MS Remote Desktop and remote client, Open Office, Abiword. Legacy Word Processors: WordPerfect (Windows/DOS), Wordstar, Q&A Write.
  • Assorted HTML editors. Advanced Revelation Text editors, Lotus 2.XdBase III+, Act! Sound Editing & Sequencing: Sequencer Plus, Audioview, Windat, Sound Forge, Cakewalk, Music Notation Software. Telecomm: Procomm, Qmodem, MTEZ, Comit, The Major BBS, Bitware.

    HARDWARE:

  • Assorted workstations, Dell Optiplex, Cisco 1700 and 1600 routers, Ethernet Hubs, Workstations, laptops, various other desktop and laptop PCs. XT, AT, Pentium, ISA/VESA/CUPID/PCI bus modem/fax cards, sound cards, video cards, network cards. HP laser printers (6P, 5si, 5P, 5L, 4si, 4M+, IIID, II), SIMMS. IRQ, ADDR, DMA settings, 5250 emulation cards (System 36), ports/hubs, Nex 2000 network cards, peer to peer cabling. Audio recorders (tape/DAT/ hard disk), audio mixers, MIDI interfaces, time code generators.

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