Andrew D. Polon
343 E 30th St. Apt 9E
New York, NY 10016-6433
(212) 725-1853
email address
Professional Summary
IT professional with extensive teaching and training experience.
Successful in working with individuals with a diverse background. Proficient in older Microsoft Office, OpenOffice, LibreOffice, Linux systems, and Open source products.
Seeking a support position including help desk, individual/class training, and documentation.
Key Skills:
|
Training |
Support |
Troubleshooting |
Documentation |
Cloud Training |
Chrome Book Support |
Experience
CARTER BURDEN CENTER for the AGING, New York, NY 2/2013 - Present
Cyber-Café Instructor/Consultant
Maintain NT towers and network connectivity to improve end user experience |
On demand support services including training and user support |
For example, training users on desktop applications and their personal devices (including iPhone and Android devices);
up to 40 clients per day in a fluid walk-in environment |
ANDREW POLON PC SERVICES, 6/2004 - Present New York, NY
Private Consultant
Install operating systems,including several versions of Microsoft Operating Systems and Linux. |
Troubleshoot hardware and connectivity issues |
Train users in a variety of applications including word processing programs,
Spreadsheets, media editing, and Cloud applications (such as Evernote, Google Docs). |
Emphasis on Chrome notebooks including Google Cloud, and online applications |
Teach clients how to use personal hand held devices in a corporate setting including cell
phones, tablets, Chrome books and laptops |
Provided Android and Ubuntu, Linux training |
CORPORATION FOR SUPPORTIVE HOUSING, 1/2001 - 12/2003 New York, NY
User Support Specialist
Ran the CSH Computer Help Desk, including handling and assigning support requests,
using Track-IT! Software |
Provided on-site support to CSH offices in Oakland, Chicago, Columbus OH, Trenton, and
Washington DC. Tasks included troubleshooting DSL and frame-relay network disconnections |
Created a substantial quantity of documentation, including "how-to" guides, inventory lists,
tutorials, and other documentation |
Conducted user training, both individually, and in group settings including the use of
"MS Remote Desktop" |
Helped maintained two CSH web sites, including creating content for computer support and other programs as needed |
Andrew Polon page 2
ANDY POLON PC SUPPORT
Private Consultant
1/1995 – 6/2000 New York, NY
Clients included:
Marble Collegiate Church New York, NY |
Set up printer sharing hubs, and documented technical and financial procedures. This
included Win 9.x and System 36 support (5250 emulation cards, PC/System 36 data transfer, System 36 Query database reporting) |
|
Serviced and maintained printers, including installing and configuring LEXI cards in PC
printers for System 36 access |
Installed and configured hardware and software applications |
Trained users including the MS Office and Office software |
Set up dial-up and LAN Internet access and email clients; resolved POP/SMTP issues |
MPEN Multimedia Studio New York, NY
Worked with various multimedia tasks, including digital audio editing, original music and MIDI compositions |
Lisa Goodman Ensembles Nyack, NY
Wrote and posted the Lisa Goodman Ensembles web site |
Compushine New York, NY
Conducted one-on-one training in Windows, MS application training, and Internet and Email Access |
Publications
Education
Hunter College New York, NY |
Bachelor of Arts in Music |
University of Chicago Chicago, IL |
CDY New York, NY Microcomputer Technology and Sales |